Refund policy

REFUND POLICY

All Sales Are Final

 

At Cuitzeo Leather Handbags, every handbag is carefully selected and inspired by artisan craftsmanship. Due to the limited and handcrafted nature of our products, all purchases are final sale.

We do not offer refunds, returns, or exchanges once an order has been placed.


Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at:

Email: bajioluxury@gmail.com


Please include:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

Approved claims may receive a replacement or store credit at our discretion.

 

Natural Material Variations

Our handbags are made using authentic leather and artisan techniques. Variations in color, grain, stitching, and texture are natural characteristics and are not considered defects.

 

Shipping Responsibility

We are not responsible for:

  • Lost or stolen packages marked delivered
  • Shipping carrier delays
  • Incorrect addresses entered at checkout

Orders cannot be canceled or modified after being placed.


 

 

SHIPPING POLICY

Processing Time

 

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order ships, you will receive a tracking number via email.

 

Shipping Times

Estimated delivery times:

  • U.S. Orders: 3–7 business days
  • Delivery times may vary depending on carrier delays or seasonal demand.

Shipping timelines are estimates and not guaranteed.

 

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for packages shipped to incorrectly entered addresses.

 

Lost or Stolen Packages

Once a package is marked delivered by the carrier, Cuitzeo Leather Handbags is not liable for lost or stolen items. Please contact the shipping carrier directly for claims.

 

PRIVACY POLICY

At Cuitzeo Leather Handbags, your privacy is important to us.

 

Information We Collect

When you make a purchase, we may collect:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify)


How We Use Your Information

Your information is used to:

  • Process and ship orders
  • Communicate order updates
  • Provide customer support
  • Improve our store experience

We do not sell or rent your personal information.


Third-Party Services

 

Payments and transactions are securely processed through Shopify and trusted payment providers.


 

 

TERMS OF SERVICE

 

By accessing or purchasing from Cuitzeo Leather Handbags, you agree to the following terms:

  • All prices are listed in USD and may change without notice.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Product descriptions and images are provided as accurately as possible; slight variations may occur due to lighting and handmade materials.
  • Unauthorized use of our content, images, or branding is prohibited.


 

 

 

CONTACT INFORMATION

For customer service inquiries:

 

Cuitzeo Leather Handbags

Email: bajioluxury@gmail.com

Website: www.cuitzeoleather.myshopify.com